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Local Government

Our long history with the local government sector started with producing notices many years ago. We understand the needs and priorities of councils. With a thorough knowledge of the billing processes and expertise in payment channel set up, we’ve seen our local government clients continue to grow right across Australia. We also support the local government sector through regularly participating in staff development, training and conferences.

What we can do for you

Rates: instalments, reminder and final notices

The councils we work with are committed to continually improving their processes. They are regularly dealing with change – to systems, legislation and even amalgamations – and rely on our innovative solutions to meet legislative deadlines, reduce administration costs and keep stress levels down.

PML offers flexible production schedules, fast turnaround and expertise in overcoming data export shortfalls. Our systems provide more delivery options for ratepayers, and easy access to archives for altering and reissuing notices.

Supplementary notices

Animal notices, including tag allocation

Water notices with graphs

We recently worked on a redesign of water notices for one of our local government clients. The first priority was to establish the client’s needs, including a layout compatible with machine inserting and compliance with Australia Post, BPoint and BPay style guides. We worked closely with the council’s communications department to quickly put the changes into production.

The end result was a cleaner design that was easy for ratepayers to understand. The changes came in ahead of schedule, which meant a smooth transition into live production, and a satisfied customer.

Legal action letters

Ratepayer correspondence

Debtor invoices and statements

Parking infringements

Brochures and fliers


SMS Reminders

Reducing overdue payments is a priority for all councils. By delivering SMS reminders on behalf of our clients, we’ve ensured faster payments and reduction in overdue notices. This means cost savings and increased cash flow.

SMS reminders are easy to set up, quick to distribute and customisable to suit the clients' needs and messaging.

Multi-channel distribution including e-mail, SMS, BPAY View, Sniip and Post

We are channel agnostic, which means our clients can choose how they collect payments from their ratepayers.

Our expertise includes set up and migration of BPay View billers, as well as set up of Sniip, QR Code and specialised agency payment channels. A unique onboarding process means adding a new payment channel is implemented with ease, and we deliver fast implementation of services with reduced administration requirements.

Our local government clients have enjoyed the benefits of reduced postage costs, and faster turnaround of payments.

Our experience

Our technology and data management system, ACTIV, provides a comprehensive end-to-end solution. We also offer a full range of digital and printed communication services.

  • Long, established history of producing notices for councils
  • Experts in reverse engineering notices to set up new councils in short timeframes
  • Experts in payment channel set up and testing
  • Experts in transition from other providers
  • Reconciliations and reports to meet council requirements
  • Accuracy and traceability, our system logs maintain a history of all processes
  • A thorough knowledge of local government billing processes
  • Experience assisting councils through amalgamation processes